Archive for October, 2006

Martin’s holiday, marriage and consequent service improvements

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I am sitting in the studio thinking about my December holiday. The problem is I had my December holiday in September. I had a good reason though.

I got married. September was a truly great month for me. Sam and I have lived together for almost 5 years and I do not exaggerate when I say that every year has been better than the previous one. We decided that a relationship that special deserved a special honeymoon; so we went to Tibet for 2 weeks.

We loved it. I mean it when I say that I have no words sufficient to describe the experience. I have added a few photos from the trip to make up for my lack of words. I hope you enjoy them and that they communicate something of what we saw.

With my December holiday behind me I am able to get back into the groove at work. We want to improve our service at MKDP and have decided on the following

We are not closing over December; I have already had my holiday anyway. We will be around for late work, early work and any other work at all.

The delivery and collection charge for minimum quantities of photography has been dropped.

We are reintroducing the 24 hour turnaround for packshots. We have improved our workflows, added more capacity, and are thus better able to cope with tight deadlines.

Kingsley has been sent for driving lessons and will soon have his drivers license. He will be promoted to the position of driver and we will then have 2 drivers on the road. We believe that this will greatly improve our service.

We really are doing our best to improve things at MKDP. Not that we feel we are so terrible but do we want to be better. We hope these changes assist you and make us a better company to deal with. If you have any suggestions please let me know.

Best Wishes
Martin

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